Your questions, our answers

Your order is prepared within 24 to 48 working hours, Monday to Friday. Delivery then takes 6 to 8 working days, so 7 to 10 working days in total from when your order is confirmed. You receive a confirmation email, then a second email with your tracking number as soon as it is dispatched.

We deliver across the UK. The available destinations and their costs are shown automatically at checkout, based on your address.

Free tracked delivery to the UK, with no minimum order. No extra fees are added at checkout.

As soon as your order is dispatched, you receive an email with a tracking link. You can also write to us at any time: we usually get back to you within 24 working hours.

Write to us as soon as possible at contact@maisonalmea.uk with your order number. As long as the parcel hasn’t left, we’ll do what’s needed to change or cancel it. If it has already been dispatched, you still have 90 days to return it to us, with return costs covered by us.

The available delivery methods are shown at checkout, based on your address and the size of the product. You choose the one that suits you before confirming your order.

Yes. Each wall light comes with its bracket and clear instructions; fitting is simple and needs no major work. If you’re just starting out, tell us which room it’s for and we’ll point you to the right model.

The exact dimensions of each model are on its product page. Two simple guidelines: above a headboard or in a hallway, a 12 to 20 cm wall light is enough; to dress a wide wall, an entrance or a façade, go for 40 cm or more. If in doubt, write to us with a photo of the spot.

It depends on the model, and it’s always stated on its product page. There are two cases. Models with an E27 fitting, the most common screw fitting, where you choose the bulb yourself, its wattage and its colour. And models with integrated LED, delivered ready to fit, with no bulb to buy. Dimmer compatibility is stated on the product page where available.

The exact contents are listed on each product page. As a rule, you receive the light, its mounting plate or bracket, the screws and the fitting instructions. Integrated LED models are delivered ready to fit. E27 fitting models let you choose your own bulb (bulb not included).

It depends on the model’s protection rating (IP), stated on each product page. For a damp room or a bathroom, choose a wall light with a suitable IP rating. If in doubt, write to us.

A soft, dry cloth is all you need, always with the power off, the light switched off and cooled down. Avoid abrasive products, solvents and too much water, especially on stone, travertine, wood and rattan, which are porous materials. For the hollows in the stone, a soft brush does the job perfectly.

Yes. You have 90 days from delivery to change your mind. The product must be unused and in its original packaging. Contact us to start the return.

Write to us at contact@maisonalmea.uk with your order number and the model you’d like. You have 90 days from delivery, and return costs are covered by us. The product must come back complete and as new, with its packaging, accessories and invoice.

Once the item has been received and checked, the refund is made to your original payment method. Allow 14 days for processing, depending on your bank.

No. Return costs are covered by Maison Alméa: returns are free for you.

Write to us at contact@maisonalmea.uk as soon as it arrives, with your order number and photos of the problem. We’ll quickly find a solution: a replacement, a part or a refund.

Bank card, Shop Pay and Apple Pay. The exact methods available are shown at checkout, depending on your device and your country. All transactions are encrypted and secure.

If an option to pay in instalments is available for your order, it appears directly at the payment step, with any cost shown. Nothing is added without your agreement.

Yes. Payments are processed over an encrypted connection and a secure platform. We never have access to your full bank details.

Enter your code in the field provided at the payment step: the discount is applied to the total automatically. The code must be entered before you confirm, it cannot be added afterwards.

Yes, a detailed confirmation is sent to you by email after your purchase. Need a specific invoice? Write to us and we’ll send it to you.

Yes. Your purchases are covered by the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). On top of that, you have 90 days to change your mind and return the product to us, with return costs covered by us. If there is any problem, write to us at contact@maisonalmea.uk.

For any manufacturing fault, contact us with photos and your order number: we handle every case quickly.

Write to us at contact@maisonalmea.uk with your model and the part concerned. We look at what can be done case by case: sending a part, an exchange or a refund.

By email at contact@maisonalmea.uk, by phone on +33 6 51 42 75 88, or via our Contact page. Include your order number for a faster reply. We usually reply within 24 working hours, Monday to Friday.

Always switch off the power at the fuse box before installation or maintenance, and follow the instructions supplied. If in doubt about the electrical connection, call a professional. Our getting-started tips are on the Getting started page, and our terms of sale on the Terms of sale page.