After-sales & Returns

After-sales service

A product is faulty, does not match its description or arrived damaged? Our customer service will help you through every step.

How to contact us

Email us at contact@maisonalmea.uk or use our Contact page, Monday to Friday, from 8am to 6pm (Paris time).

Information to provide

• your order number;
• a precise description of the problem;
• photos of the product and of the defect.

Our response

We will reply as soon as possible. Once approved, we will tell you how to proceed with the return, replacement or refund, as appropriate.

Returns

Changed your mind? You have 90 days from receipt of your order to request a return or exchange, without having to give a reason.

Return conditions

The product must be returned in its original condition, complete (packaging, accessories, instructions) and with the invoice. Return costs: paid by Maison Alméa (free returns for you). Full details are set out in our refund policy.

Your statutory rights

Regardless of our returns policy, you keep your statutory rights: the legal guarantee of conformity and the guarantee against hidden defects.